Frequently Asked Questions
Everything you need to know about our premium artisanal collections.
What materials are used in Woodandhearts products?
We prioritize sustainability and quality by using ethically sourced organic cotton, recycled wood fibers, and eco-friendly dyes in our apparel and accessories.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Returns are processed within 5 business days of receipt.
How do I determine my size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our handcrafted items are designed for a true-to-size fit.
Are your manufacturing processes ethical?
Yes, we partner exclusively with fair-trade certified workshops that ensure safe working conditions and fair wages for all artisans involved in our supply chain.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.